We’ve been solving complex operational problems, transforming businesses, and helping delight our customers since 2004.

Discuss Your Challenges

In 2004, we made a huge leap to start Zelus. We knew we could deliver a better experience for clients. One where we provided an experienced team that was more collaborative, more approachable, and more focused on client success. We imagine a world where every employee knows how to deliver an exceptional customer experience.

We are proud to be a woman-owned, small business focused on creating customer delight for our clients through a well-balanced and sensible operational approach based on streamlined process, engaging learning, and implementation expertise.

Our Vision

We imagine a world where every employee knows how to deliver a stellar customer experience.

Our Mission

We create customer delight for our clients through a well-balanced and sensible operational approach based on streamlined process, engaging learning, and implementation expertise.

16 Lessons In 16 Years

We were thrilled to celebrate our 16th anniversary over the Summer of 2020.

Cover of 16 Lessons in 16 Years eBookAs part of the celebration, we sat down and put together a few thoughts on the things we’ve learned over the years as entrepreneurs.

With all that is happening today, we’ve contemplated how we had to navigate the waters to establish ourselves as a woman-owned business. And we wanted to share what we’ve learned.

Meet Our Leadership Team

Carol Fahy

Carol Fahy

Founding Partner

 

Business Owner/Entrepreneur
  • BS Business Administration from Boston College (Honors Program)
  • Certified CPTD
  • Owner/Founder of Zelus
Operations Enthusiast
  • Driven to reach our clients’ desired Business Outcomes
  • Achieving excellence requires processes that leverage technology effectively and learning solutions that drive desired behavior
Wife, Mother, Grandmother
  • Avid Mystery Reader
  • Public Television Supporter
  • Loves to Travel
Jenny Graham

Jenny Graham

Founding Partner

 

Business Owner/Entrepreneur
  • BS Business Administration from Babson College
  • Certified PMP, CPTD
  • Owner/Founder of Zelus
Process Improvement and Customer Experience Expert
  • Loves to solve complex problems to enhance the customer experience
  • Inspires teams to deliver optimal operational results
  • Decades of expertise in complex service-oriented organizations
Wife, Mother, School Committee Member
  • Not a lot of free time in my life!
Maureen Valdes

Maureen Valdes

Director

Career Project Manager and Change Agent
  • BA Economics from Boston College
  • Organizational Development leader as both internal and external consultant
Operations Improvement and Implementation Expert
  • Dedicated to successful change and client success
  • Focused on empowering leaders to guide and support organization culture and change
Wife, Mother and Outdoor Enthusiast
  • Best ways to tire three young boys is to keep them active outside!
Kristin Meyer

Kristin Meyer

Senior Manager

Process and Learning Expert
  • BS Business Administration from James Madison University
  • University of Antwerp, Antwerp, Belgium, Global Marketing and European Union summer program
  • Certified CPTD
  • Dale Carnegie: Effective Communications Certification
Devoted to Operational Excellence
  • Always aims to identify the root problem and get to the best resolution
  • Dedicated to meet client goals and deadlines
  • Drives effective communications using collaborative techniques
Wife, Mother, Travel Enthusiast
  • Enjoys book club and game nights with friends.
  • Raising a toddler and cherishing a good night’s sleep!

 

Kathleen Hughes

Kathleen Hughes

Senior Manager

Learning Design & Delivery Expert
  • BA Government from Georgetown University
  • Certified CPTD
Passionate Change Agent
  • Drives change adoption across the organization through collaboration and effective communication
  • Dedicated to creating learning solutions that fit the need and the culture
Traveler, Gardener, Dog Lover
  • Loves traveling to new places.
  • Often found chasing my energetic pup!

 

Curious about the impact we’ve had?

Our success hinges on our customers’ success. Browse some of the highlights of our work in our Case Studies.

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As the business environment continues to shift and adapt, we continuously transform our approaches, methodologies, and our own operation.

We share those insights directly with you in our Learning Hub.

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