Customer Experience and Process Improvement Engineers

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Improved Processes Enhances Customer and Employee Happiness

We Help Design and Implement an Effective and Delightful Customer Experience

We meet you where you are today and help you get where you want to go. Decades of experience allow our experts to quickly understand your unique challenges, the metrics you’re trying to improve, and the opportunities to deliver a better experience to your customers. Our speed and adaptability allow the Zelus team to deliver transformation consistently across all of our services.

Change Management

Change is hard because organizations don’t change; individual people do.

The heart of every effective change management initiative is the ability to get individuals to first intellectually accept the change; second, agree to change their behavior; and then third, actually adopt the behavior change. Driving adoption requires a sound plan, resiliency, a sense of humor, a collaborative spirit, empathy, and kindness. Our experience as change management consultants pushes adoption forward.

Operational Excellence

Achieving operational excellence requires a fresh and forward look at the operation. What are you trying to achieve? What is preventing you from reaching the outcomes you desire? We identify why processes are ineffective and inefficient, the burdens your employees face, and how your technology does not fuel performance excellence.

We use that information to build solutions that achieve operational excellence and improved metrics. Let us help you realize the promise of tomorrow!


Learning Design and Delivery

“It is not enough to do your best, you must know what to do, and then do your best.”
W. Edwards Deming, Leading Thinker in the Field of Quality

Learning design and delivery set the stage for successful outcomes. We start with an Active Objective. What does the learner need to do after the learning event? We then add our Best Practices:  Engaging content and delivery PLUS applied learning PLUS laughter PLUS a sprinkle of confidence along the way leads to immediate adoption.