Keeping Customers and Employees Satisfied is Tough
We Help You Deliver an Effective and Delightful Experience
We meet you where you are today and help you get where you want to go. Decades of experience allow our experts to quickly understand your unique challenges, the metrics you’re trying to improve, and the opportunities to deliver a better experience to your customers. Our speed and adaptability allow the Zelus team to deliver transformation consistently across all of our services.
Change is hard because organizations don’t change; individual people do.
The heart of every effective change management initiative is the ability to get individuals to first intellectually accept the change; second, agree to change their behavior; and then third, actually adopt the behavior change. Driving adoption requires a sound plan, resiliency, a sense of humor, a collaborative spirit, empathy, and kindness.
Achieving operational excellence requires a fresh and forward look at the operation. What are you trying to achieve? What is preventing you from reaching the outcomes you desire? We identify why processes are ineffective and inefficient, the burdens your employees face, and how your technology does not fuel performance excellence.
We use that information to build solutions that transform performance. Let us help you realize the promise of tomorrow!
Learning Design and Delivery
“It is not enough to do your best, you must know what to do, and then do your best.”
W. Edwards Deming, Leading Thinker in the Field of Quality
We start with an Active Objective. What does the learner need to do after the learning event? We then add our Best Practices: Engaging content and delivery PLUS applied learning PLUS laughter PLUS a sprinkle of confidence along the way leads to immediate adoption.
Dr. Dennis Liotta
Chief Medical Officer
I’ve partnered with Jenny and Carol over the past 14 years in multiple roles.
I rely on them to help sort through complex situations, identify the best path forward, and create enthusiastic buy-in across teams in an organization.
I’ve seen their ability to deliver quality in-person and virtually with empathy, a can-do approach, and an unwavering focus on business outcomes.
President & CEO, SaviLinx
We are proud to partner with Zelus on an increasing number of initiatives.
Their operational design approach is highly effective for complex operations and they have a unique perspective that enables teams to hit the ground running.
Their commitment to excellent, flexible learning design and delivery is critical now and every day in our growing business.
I have worked with Zelus for over 20 years at several companies to solve complex, operational issues. Their thought leadership and ability to get the job done is unique and one of the main reasons I have hired them over and over again. They are change agents that are easy to work with. They understand what it takes to help people make the changes that improve outcomes.
They have helped me transform contact centers through process and workflow redesign, system analysis, and learning and development outsourcing. They are masters at driving adoption that improves customer and employee satisfaction and facilitates operational excellence.