Test Form

Contact Zelus 2

Connect with the Zelus Team

M

Contact Info

info@zelusllc.com

Contact Zelus

M

Connect with the Zelus Team

M

Contact Info

info@zelusllc.com

Open Hold Protocols

Open Hold Protocols

In an open hold scenario, customers are not put on hold. The agents talk to the customer while conducting research.

Hold Hygiene

Hold Hygiene

Hold hygiene includes methods like asking permission to place a caller on hold and having hold limits.